Our Store Policies

Personalised by Tula has one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

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• No refunds given for change of mind

• I endeavor to have your order is received how it has left us. if damaged we will either replace, exchange or refund if we are contacted 48 hours after receiving package. Please email us!

• Return shipping at customers expense

• Please allow 2 days on stocked products or 5 days on personalised products to be shipped. I will try to get your orders out same day as you place your order but cannot guarantee this.

• Items must be unused

• If picking order up please wait for me to contact you.